Company Policies
At SMET, we are committed to maintaining the highest standards of professionalism, integrity, and transparency. Our company policies are designed to ensure a safe, respectful, and efficient work environment for our employees and to provide exceptional service to our customers. Below are key policies that guide our operations:
1. Privacy Policy:
❖ Information Collection: We collect information that you provide directly to us, such as when you create an account, make a purchase, or contact customer service.
❖ Use of Information: Your information is used to process transactions, improve our services, communicate with you, and comply with legal obligations.
❖ Data Security: We implement a variety of security measures to protect your personal information.
❖ Third-Party Disclosure: We do not sell, or transfer your personal information to outside parties without your consent, except as necessary to provide our services or comply with the law.
2. Terms of Service:
❖ Acceptance of Terms: By using our website and services, you agree to comply with and be bound by these terms.
❖ Use of Services: You agree to use our services only for lawful purposes and in accordance with these terms. You are responsible for maintaining the confidentiality of your account and password.
❖ Intellectual Property: All content on our website, including text, graphics, logos, and software, is the property of SMET or its licensors and is protected by intellectual property laws. You may not use our content without our prior written permission.
3. Code of Conduct:
❖ Respect and Integrity: We expect all employees and customers to treat each other with respect and integrity.
❖ Compliance with Laws: All employees and customers must comply with applicable laws and regulations while interacting with our company.
❖ Confidentiality: Employees must protect the confidentiality of company information and customer data. Unauthorized disclosure of confidential information is prohibited.
4. Health and Safety Policy:
❖ Workplace Safety: We are committed to providing a safe and healthy workplace for all employees. Safety protocols must be followed at all times to prevent accidents and injuries.
❖ Emergency Procedures: In the event of an emergency, employees must follow the established emergency procedures to ensure their safety and the safety of others.
❖ Health Measures: We promote a healthy work environment and encourage employees to take steps to maintain their physical and mental well-being.
5. Environmental Policy:
❖ Sustainability Commitment: We strive to minimize our environmental impact through waste reduction, energy efficiency, and sustainable sourcing.
❖ Recycling and Waste Management: We encourage recycling and proper waste management practices within our company and among our customers.
6. Social Media Policy:
❖ Confidentiality: Do not share confidential or proprietary information about SMET, its employees, customers, or partners.
❖ Company Use of Social Media: Only designated employees are authorized to post on behalf of SMET. All posts should align with our brand voice and values.
❖ Engagement and Interaction: Engage with followers and respond to comments in a respectful and constructive manner.